Go to the dispute details on your Case Summary Page to see if you were charged the Dispute Fee. Where can I see the fee amount charged to my account and my case? You will find your Dispute Rate & Dispute Fee Tier in the Resolution Center. Where can I see the dispute rate for my PayPal account? PayPal will notify merchants of their Dispute rate periodically. This may include emails to the merchants’ account email address, merchant reports, and in the Resolution center. How will PayPal notify merchants of their dispute rate? Merchants in this tier won’t be able to take advantage of certain exclusions and will be charged a Dispute Fee for all claims and chargebacks which are not amicably resolved, regardless of the dispute outcome. High Volume Dispute Fee merchants will be charged a higher fee for disputes filed by their customers, compared to Standard dispute rate merchants in their market. How will High Volume Dispute Fee merchants be treated differently than other merchants? Inquiries in PayPal’s Resolution Center and not escalated to a claim with PayPal.Sellers won’t be charged a High Volume Dispute fee for disputes that are: How can sellers in the High Volume Dispute Fee scenario avoid being charged the fee for a dispute? Decided in seller’s favor by PayPal or by the issuer.Claims with a transaction value that is less than twice the amount of the Standard Dispute fee.Eligible for PayPal’s Seller Protection program.Filed by the buyer directly with PayPal as an Unauthorized Transaction.Resolved directly between seller and the buyer and not escalated to a claim with PayPal.Inquiries in PayPal’s Resolution Center that are not escalated to a claim with PayPal.Sellers won’t be charged a Standard Dispute Fee for disputes that are: How can sellers in the Standard Dispute Fee scenario avoid being charged the fee for a dispute? Otherwise, the Standard Dispute Fee will be applicable for each dispute. If a seller had more than 100 sales transactions in the previous three full months and their dispute rate over that time was 1.5% or more, they will be charged the High Volume Dispute Fee for each dispute. What is defined as a High Volume Dispute Fee & a Standard Dispute Fee? For any given transaction dispute, the applicable dispute fee will be based on the seller’s dispute rate when the case is created. Total claims include the transaction value of all claims filed directly with and escalated to PayPal, except claims for unauthorized transactions, as well as all chargebacks from card issuers or bank reversals.Ī merchant’s dispute rate can change between the Standard rate and the High Volume rate over time. We calculate the dispute rate for a seller by considering the seller’s total value of claims and sales over the previous three months.
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